Privacy policy

• Your profile: name, handle, optional country and city, time zone.
• If you sign in with Google: the name and photo address Google gives us. We use them only to suggest your name and to offer your photo, and we keep a photo only if you choose it.
• Optional contact details, shown only to the person you accept.
• Your dreams, steps, offers to help, notes, and photos you add.
• Private ratings after a good deed. Nobody else can read them, not even you.
• Photos you add (a profile photo, a dream cover), kept as resized copies with location data removed.
• Your email settings and the notifications we send you.

Settings, then Sign in and security. We ask you to type your handle and a code we email to you, so only you can do it. Deleting removes your profile, dreams, steps, photos, and AI plan records for good. Help you offered on other people’s dreams is cancelled, they are told, and your words on it are removed.

What stays: reports you made and any action we took on an account, with no name on them, to keep people safe. Neighbors who helped you keep their good deeds and their Helped count: when a dream goes, the confirmed help on it stays as a plain number on the helper’s profile, with no dream, no name and no words. Backups kept by our database provider can hold a deleted account for a short while before they expire; we do not restore a deleted account.

If we had to suspend or remove an account for breaking the rules, we keep a scrambled form of its email address (a one way hash, so we cannot read the address back), the reason, and the date, even after the account is deleted. We use it only to recognise the same person if they try to open an account again, to protect the neighbors here. Our legitimate interest is keeping people safe. Deleting your account while suspended does not remove it.

When you ask Cubby for a plan, we send only your dream text and your answers to an AI service. Never your name or contact details. We keep a record of each AI call to improve plans, and these records are deleted on a schedule and when you delete your account.

Before a photo becomes public (a profile photo or a dream cover), an AI service checks it for things that don’t belong here: nudity, violence, hate, scams, payment details, QR codes, and personal data like ID cards. We send the photo itself, with GPS and camera data taken out, and never your name, email, or contact details. The check is automatic. If we can’t use a photo, we tell you why. If you think we got it wrong, send us the photo and ask us to take another look, and a person will. We don’t keep a copy for the check or a log of the results. The reason stays with your photo while it exists. The provider handles it for us only to run this check, under a data processing agreement, and may process it in the United States. If we change how we run these checks, we’ll update this page. Photos are always optional, so if you’d rather not have a photo checked, don’t upload one.

• We use a small number of trusted services to run the app: to host it, to keep your data and photos, to keep the connection secure and check that a sign in comes from a person, and to send you email.
• AI services help with dream plans and with the safety check on photos, as described above.
• Anonymous product analytics and error reports, sent from our servers: no cookies, no recordings, and never your name, notes or contacts. We only note your country, the kind of device (phone, tablet or computer), its system and browser (such as Android 14 or Safari), to learn where and how people use the app.
• These services handle your information only to run Cup of Sugar for us. We update this page if that changes (see the date at the top).

• Post a dream anonymously.
• Turn off email reminders or the weekly digest in Settings.
• Download your data (Settings, Sign in and security), or delete your account and everything in it. Deleting needs a code we email to you, so only you can do it.
• Ask us to take another look at a photo we could not use, or to remove a photo of you.
• Skip photos entirely. They are always optional.

Questions about privacy, or anything you would like us to look at, write to support@cupofsugar.social.