Terms

• You need to be at least 18 years old and use your own account. Cup of Sugar is made for adults and is not meant for children.
• Give us true information when you sign up, and keep your account secure.
• Cup of Sugar is open to people almost everywhere. We cannot offer it in countries under trade sanctions, and we may close sign ups in a country at any time.
• You can use a display name instead of your real name, but never pretend to be someone else.

• A dream is yours: post dreams that are your own, break them into small steps, and ask neighbors for a hand on the steps where it would help. You can edit them. You can delete a dream, unless it came true or a neighbor’s help on it was already confirmed.
• You can set how many helpers a step takes. A step that is full shows “Fully helped” and takes no more offers.
• Only you, the dreamer, mark a step done and say when your dream came true. A step you marked done, and a dream that came true, are final.
• A dream can be anonymous. It then shows no name or photo of yours, and it stays anonymous for good. We still know who posted it, for safety.
• Dreams, steps, and the neighbors helping are visible to anyone with the link, so post only what you are happy to share.

• Help comes in five kinds: time, skills, advice, lending, and goods (things given or lent, never money). Every offer has a day and a time, and says whether it is in person or online.
• Contact details are shared only after the dreamer accepts an offer, and only with the two people involved.
• If you cannot make it, cancel with a kind note so the ask can open again. Helpers can check in and check out, and the dreamer confirms the help was fulfilled.
• You can help anonymously: the public sees “an anonymous neighbor”, and the dreamer always sees who you are. Anonymous help still counts for your “Helped” number.
• Ratings after a good deed are private. Nobody else can read them. The “Helped N people” number counts only help that different dreamers confirmed. Do not try to inflate it with fake or swapped help.
• Some features unlock as people earn trust. New accounts can post dreams and offer time, skills, advice, lending, and goods. An account becomes Trusted after 14 days and three confirmed helps for three different dreamers, with no upheld reports. We can change how trust works, and we can take it back if someone breaks these terms.

• Help on Cup of Sugar is a gift between neighbors. No selling, no advertising, and no links in dreams and steps. A step may say what something costs, for context only.
• Do not put payment details in your words: bank, card or wallet numbers, payment handles, payment sites, or QR codes. Our systems check for them, and we remove what we find.
• No real helper ever asks you for money, fees, or shipping. If someone does, say so with the report button (“Asked me to pay”).
• Trusted accounts in the United States and Canada may show one link to a payment page of a third party on their profile, from a short list of platforms. Never on a dream or a step. It is shown only to people in those countries, and every link can be reported as a scam.

Cup of Sugar is a platform for connecting people. Any financial help, gift, or payment between users happens directly and privately between them, outside the platform, at their own discretion and risk. Cup of Sugar does not process, hold, verify, or guarantee payments, and is not a party to any transaction between users. Report suspicious requests using the report button.

Choose online or public places when you can, tell someone where you are going, and leave if anything feels wrong. Cup of Sugar connects people but does not check them, run background checks, or supervise what happens between them, and is not responsible for what happens when you meet. In person help is always your choice.

These things are not welcome, and we remove them:

• Harassment, insults, hate, threats, or anything that puts someone at risk.
• False information, scams, fake dreams, or pretending to be someone else.
• Sexual content or nudity, violence, or anything involving children in an unsafe way.
• Illegal items or illegal help, and anything that breaks the law where you live.
• Other people’s private details, such as contact details or documents.
• Spam, bots, scraping, or trying to get around these rules or our safety checks.

Photos are always optional. Post only photos you have the right to share, and only with the agreement of everyone who appears in them. We keep a resized copy with the location data removed, never the original, and you can ask us to remove a photo of you at any time.

We check photos with automated tools before they become public. We do not accept nudity, violence, hate symbols, QR codes, payment handles, or documents and cards with personal data. When we can’t use a photo, we tell you why, and you can ask us to take another look.

• Cup of Sugar is for adults. We never aim it at children, and anyone under 18 may not use it. If we learn that an account belongs to someone under 18, we close it.
• Never post, ask for, or share anything that sexualizes or endangers a child. This includes photos, words, and offers of help. We have no tolerance for it.
• Do not post photos of children you are not the parent or guardian of, and never without the agreement of their parent or guardian. A photo of a child that puts them at risk will not be published.
• Our checks block photos that appear to show a child in an unsafe or sexual situation. These are not published, and a person looks at them.
• Help from or to a child is not what Cup of Sugar is for. If someone you meet here seems to be a minor, or asks to meet a child, do not go ahead, and report it.

If you see something that puts a child at risk, use the report button, or write to support@cupofsugar.social right away. We remove that content, keep what is needed as evidence, and report it to the authorities where the law requires, or where we believe a child is in danger. If a child is in immediate danger, call your local emergency number first.

Cubby, our AI helper, drafts plans and step descriptions. They are suggestions you can change, and they may be wrong. Use your own judgment, especially for health, money, or legal steps. If a dream touches a sensitive subject, we may suggest softer wording. See the Privacy policy for what is sent to AI services.

You own what you post. You let us show it on Cup of Sugar so the community can see and help: to host it, resize photos, display it, and share it through links, link previews, and share pictures that you or others create. You can delete your content, or your whole account, at any time. We use your words or photos in marketing only if you separately say yes.

Dreams and other people’s words are never translated by us: they show in the language they were written in.

• Every dream, step, note, photo, profile, and payment link has a report button. Content that several people report, or that is reported as a scam, a request to pay, or a photo without consent, is hidden until we look at it. We aim to act within 24 hours.
• We may remove content or accounts that break these terms. A first offense usually gets a warning, and then a suspension. We tell you the reason for every removal.
• If you think we got it wrong, ask for a review at support@cupofsugar.social. A person will look again.
• If someone breaks these terms badly, we keep a minimal record to protect the neighbors here, as the Privacy policy explains.

Cup of Sugar is free to join and free to help, always. If you want to keep it running, the Support button lets you give a one off amount from anywhere in the world. It is optional, it buys nothing, and it is support for the platform, not a donation to a charity. Support never changes how you are treated here.

Local businesses can offer help too. Their help is labeled “Partner”, and the same rules apply to them. If we start charging partners, we will tell them first and agree on it separately.

You can leave any time: Settings, then Sign in and security, lets you download your data or delete your account. Deleting an account is for good. We may suspend or end an account that breaks these terms. Some things stay after an account ends, as the Privacy policy explains: neighbors keep their good deeds and their “Helped” number, and we keep minimal safety records.

We work hard to keep Cup of Sugar running and safe, but it is offered as it is, for free, without promises that it will always be available or free of mistakes. We may change or stop parts of it.

We are not a party to what happens between users. We do not check people, their dreams, their offers, the goods they give or lend, or the advice they share, and we are not responsible for what users do or say, or for how any help turns out. To the extent the law allows, Cup of Sugar is not liable for indirect or consequential losses. Nothing in these terms limits rights you have by law that cannot be limited.

We may update these terms as Cup of Sugar grows. We change the date at the top, and for bigger changes we will tell you. If you keep using Cup of Sugar after a change, you accept it. Questions about these terms: write to support@cupofsugar.social.